Please note that as of June 2021, some of our shipping policies have changed.

If you don’t find the answer to your question(s) below, please feel free to contact us directly. If you prefer to order via paper form you can download a PDF order form.

Watch this How To Video on Ordering from Intercambio!

 

As of June 1, 2020, our payment policy has changed. All orders must be paid in advance. We accept payment by Visa, MasterCard, American Express, Discover, checks and Purchase Orders. Written and signed Purchase Orders are an acceptable form of payment, and may be sent to orders@intercambio.org. Purchases made my purchase order must be paid within 60 days of receipt of product. Accounts with unpaid purchases will immediately be placed on hold after 60 days and no new products will be shipped until payment on original order is received. For additional questions, please contact resources@intercambio.org

Please place your order online and select “pay by purchase order” as your payment option. Then, email your organization’s completed purchase order document to orders@intercambio.org. Purchases made by purchase order must be paid within 60 days of receipt of product. Orders will not ship until we received a copy of the purchase order document.

 

Please place your order online and select “quote” as your payment option. Your quote will be emailed to you. No order will be processed or shipped until we receive confirmation from your organization. 

 

 

Orders placed online by noon MST/MDT Monday through Thursday generally ship in 24 hours, though may take as long as 48 hours to process depending on time and size of order. Orders placed online Friday through Sunday will ship the following Monday (except in cases when a holiday falls on a Monday).  

For the quickest service, all orders – including orders placed with a purchase order – should be placed online. 

Expedited order processing is available for a $15 fee per order. To place an expedited order, contact orders@intercambio.org. 

Intercambio offers two shipping rates with USPS – Media Mail and Priority Mail. Media Mail typically arrives in 6-10 days; Priority Mail should arrive within 2-4 business days. 

UPS Group shipping is also available and generally takes 3-5 days. 

Please note that neither shipping rate is guaranteed; please plan accordingly. 

You will receive an email with tracking information when your order ships. (Note: This email will come from fullfillment@fredericprinting.com, but all inquiries should be directed to orders@intercambio.org. The tracking email is auto-generated, so it may end up in your junk mail.)

Intercambio offers two shipping rates with USPS – Media Mail and Priority Mail. Media Mail typically arrives in 6-10 days; Priority Mail should arrive within 2-4 business days.  

UPS Group shipping is also available and generally takes 3-5 days. 

You will receive an email with tracking information when your order ships. (Note: as this tracking email is auto-generated, it may end up in your junk mail.) 

If you have paid for Priority Mail or UPS Ground and have not received your order in 8 days from date of shipment, contact us at orders@intercambio.org to make arrangements. If you have paid for Media Mail and have not received your order in 3 weeks from date of shipment, contact us at orders@intercambio.org to make arrangements.  We do not refund shipping costs. 

Orders that are not received due to incorrect shipping addresses entered while placing the order will not be refunded, and a new order will need to be placed at full price. 

Shipping is calculated for you when you order online. If you have any questions or need help calculating your shipping costs, please do not hesitate to contact us. Expedited shipping is available for an additional fee.

The total shipping fee includes postage and handling. Intercambio charges a 3% handling charge on all orders, calculated as a percentage of the total product price (excluding shipping). This handling charge is in addition to postage rates. 

If you need to make any changes to an order (including incorrectly entered addresses, or product additions) after it is placed but before it is processed for shipping, there will be an additional charge of $5. Once orders are processed for shipping, we are unable to accommodate any changes. 

All products offer a quantity discount.
Confidence and Connections is based on your total book purchase: 1-49 and 50+.
The Immigrant Guide and Pronunciation Fun quantity discounts occur at a quantity of 100 and 500 books.  

Because most of our customers are tax-exempt organizations, we do not add sales tax to your order. We pay sales tax to local entities when necessary, but we do not pass that charge on to our customers.

Listening tracks for Confidence & Connections are available on the Intercambio app, which can be used on tablets and smartphones. To download the free app, visit:

Intercambio.org/AppleICApp (Apple products)

Intercambio.org/AndroidICApp (Android products)

Once the app is installed and opened, you will select the appropriate Level (number and letter). You will then see the track list for the book and be able to play the listening track for your lesson.

All sales are final.  Additionally, please be sure to confirm that the shipping address you enter is correct before placing your order. Intercambio will not be responsible for orders shipped incorrectly to the address provided in the order.

Watch this How To Video!

Set up your account with multiple addresses in advance:

  1. Go to intercambio.org/my-account/, or click ‘My Account’ on the top right of any page on Intercambio’s website.
  2. Click ‘Addresses’ from the navigation menu.
  3. First, make sure you’ve added a default billing and shipping address to your account. Click the blue ‘Add’ text, or if you need to make changes to a previously entered address, click the blue ‘Edit’ text, to enter your default addresses.
  4. Then, to enter secondary shipping addresses, click the orange ‘Add Address’ button.
  5. Enter the address, then click ‘Save Address’.
  6. Repeat steps 4 – 5 as many times as addresses you need to enter.

Checkout using multiple addresses:

  1. After adding all needed items to your cart from intercambio.org/shop, from your cart, click the orange ‘Proceed to Checkout’ button.
  2. Click the orange ‘Enter or Choose Addresses’ button.
  3. Each individual product in your cart will appear on a separate line, including multiples of the same product (i.e. the number of lines will match the total number of items in your cart, not the number of different products). For each line, select the address from the drop down for that product. To send multiples to one address, each product will need to have the correct address selected on each separate line.
    • If you need to update quantities of products, you may do so from this page. Simply click the orange ‘Delete’ button to reduce the quantity, or edit the number in the quantity box to add. Click ‘Update’. Note that for increasing the quantity, after clicking ‘Update’, the products will be split into separate lines, each with a quantity of 1.
    • The options from the drop down bar will include the addresses you entered into your account in steps 1 – 6. If you didn’t complete those steps in advance, just click the blue ‘Add a new shipping address’ text to enter a new shipping address. If you enter a new address during the Checkout process, it will save the address to your account for future use. Both processes result in saving multiple addresses to your account; the only difference is if you decide to enter those before placing an order or while doing so.
  4. Click ‘Update’ to see changes and stay on the same page, or click the orange ‘Save Addresses and Continue’ button to save and return to the Checkout page.
  5. Under ‘Your order’, review the products and quantities for each shipping address, making sure it has been entered accurately before placing your order.
    • The first line items under ‘Your order’ reflect the total quantities of each product in your entire order. The gray boxes underneath ‘Shipping Methods’ reflect the quantities being sent to each address.
    • Note that you can select different shipping methods – either Media or Priority Mail – for each address. Click the drop down arrow on the shipping method to change.
    • If you need to make any changes to the addresses or quantities, click the blue ‘Modify address’ text, or scroll back to the top and click the orange ‘Modify/Add Address’ button.
      • Note that in order to change a specific address (if there is a typo, for example), you’ll need to click ‘Add a new shipping address’, then click the orange ‘Edit’ button under the address you’d like to modify. Click ‘Update Address’.
  6. Once confirming your order has been entered accurately, enter your payment information, then click the orange ‘Place Order’ button.

Yes! The Confidence and Connections series is available as a digital view subscription product. For information about the subscription options, please visit the subscription products themselves.

Student and Teacher Books Annual Subscription

Student Books Monthly Subscription

You’ll find FAQs associated with the digital view products if you scroll down to review the associated product details. Please note, digital view access is now only provided through one of the two subscription options. Purchasing individual levels of the digital view is no longer an option.

Pronunciation Fun and The English Immigrant Guide are available for purchase as a digital view product on the Issuu.com website. For details, visit our shop page.

In addition to English, The Immigrant Guide is offered in Arabic, Burmese, French, Karen, Nepali-Bhutanese, Somali, and Spanish.  Only the English and Spanish versions are illustrated. Please check the Immigrant Guide page for the most up-to-date languages offered in print format.

Knowing that many immigrants have a basic understanding of English, we have written this guide with the most basic vocabulary possible while still providing important information. We have added pictures to the English and Spanish versions of the guide to illustrate certain topics.

We offer a FREE PDF Download of our placement test to help you determine the best level for your student(s). This short oral and written test makes it easy to assess your students’ reading, writing, listening and speaking abilities. The step-by-step instructions make it easy for anyone to assess a student’s English skills.

Download Placement Test

We are the sole owners of the information collected on this site. We only have access to/collect private information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

This website uses Google Analytics, and specifically its Demographics Interest and Reporting service, to help analyze how our visitors use this site. Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.

Google Analytics uses “cookies”, which are small text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information in a fill-in form on this website. You can read more about this in Google’s privacy policy.

The anonymous information gathered through your use of the website is used to compile statistical reports on website activity. These reports are used to evaluate aggregate visitor usage to optimize the content, and marketing, to better meet your needs.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Sharing
We share aggregated demographic information with our partners and funders. This is not linked to any personal information that can identify any individual person.

We partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

In addition, you may download the Google Analytics Opt-out Browser Add-on in order to prevent any of your information from being used by Google Analytics. This refers to the cookies and anonymous information collected by the Google Analytics services we use for general website statistics measurement.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should call us immediately: 303-996-0275.