How to Use Digital View

If you’re using the Confidence and Connections series for online classes, purchasing digital view access of the student and teacher books allows teachers to easily screen share or project lessons during class.

The Confidence and Connections student books are designed to best be used as physical workbooks where students write and complete all of their lessons aiding in their retention of the material and giving them a way to review their work and measure their progress. The digital view is not intended to replace print copies of the student book and is not downloadable. Upon purchase, the books can only be viewed with an internet connection through your account on the Intercambio website. We recommend that access to the digital view books be purchased for teachers. Then, if necessary, use the multiple shipping addresses function on the shop page to directly ship books to students and teachers.

Please NOTE: The Digital View subscription does not provide access to an interactive version of the student book, nor is the student book downloadable. It does provide access to a high-quality image that will work well for screen-sharing purposes and will allow users to zoom in/out.

The subscription automatically renews annually for the current number of users, and can be canceled at any time. When you cancel, we will stop charging your account the following billing cycle, so your access will continue for the remainder of the current annual period.

Digital View FAQs 

What does the annual subscription include? 

The annual subscription includes access to all student and teacher books (levels Intro through 5) during your subscription period. Annual subscriptions can be purchased for multiple users. 

How do I access the digital view? 

Once you have purchased the subscription, you will log-in to your account by clicking on the “My Account” link at the top of any page on the Intercambio website. If you do not remember your username or password, you will have an opportunity to reset one/both of them on the log-in page. 

Once you have logged in, click “Memberships” from the menu that you will see on the left-hand side of the screen. 

Then, click “VIEW next to the Digital View plan you have purchased. You will then see a final link where you will be able to click on “View all Teacher Books,” or “View all Student Books” to view the materials.   

Watch our brief video tutorial showing how to access the digital view.

How do I gain access to just one level? 

We no longer provide access to individual levels. The only way to access the digital view is to purchase a subscription. 

How do I download the digital view? 

Digital views are not downloadable. They can only be viewed with an internet connection through your account on the Intercambio website.

How do I cancel my subscription to the digital view? 

To cancel your subscription for the next billing cycle, log-in to your account by clicking on the “My Account” link at the top of any page on the Intercambio website. If you do not remember your username or password, you will have an opportunity to reset one/both of them on the log-in page. 

Once you have logged in, click “Subscriptions” from the menu that you will see on the left-hand side of the screen. 

Then, click “VIEW ” next to the Digital View plan you have purchased. Then, choose “CANCEL.” 

We do not offer refunds on the current billing cycle. 

I had previously purchased access to the Digital View on the website. Now what? 

While you will not be able to make new purchases of single books on the website, you will continue to be able to access books you have already purchased.  

If you would prefer to access the full series via the Digital View subscription, we are happy to credit your previous purchase on towards the first annual subscription cycle for the Teacher and Student Book views. Contact to make arrangements to do this. You will need to provide the email address under which you made the initial purchase. If you choose to switch to the annual membership, you will lose access to the book(s) you had previously purchased on 

We are unable to offer credit toward a monthly subscription of the Student Books. 

How does the team pricing work for the Annual Subscription? 

When you purchase the Annual Subscription, you will select the range of number of users for whom you’d like to provide access. This is the total number of users you would like to give access to the books at a given time, not the total number of unique users throughout the subscription cycle. For example, if your program works with 50 teachers throughout the year, but only 12 per quarter, you will purchase a subscription at the 11-15 range. 

If you need access for more than 25 users, please contact for pricing.  

You can add and remove users from your group at any time. However, the number of users you add to one team cannot exceed the user range that you selected when purchasing your subscription.  If you would like to add additional members, beyond what you’d initially purchased, you will need to make a new purchase. 

How do I manage my team on the Annual Subscription? 

To add or remove members from your team, log-in to your account by clicking on the “My Account” link at the top of any page on the Intercambio website. If you do not remember your username or password, you will have an opportunity to reset one/both of them on the log-in page. 

Once you have logged in, click “Dashboard” from the menu that you will see on the left-hand side of the screen. 

Then, click “View Group” under the heading “Adding Members to your Group.” Select “VIEW” next to the group for which you would like to manage membership. Then, choose either “Add Member” from the menu on the left, or “REMOVE” next to the name of the person you would like to remove from your group. Please note: You will have two options for adding team members. Unless you would like your team members to have the ability to add/remove members themselves, we recommend that you choose the option that allows you to copy and paste a link that you will send directly. For details. Please see this document.

You can add and remove users from your group at any time. However, you cannot add more users than your initial purchase’s user range to the same team. If you would like to add additional members, beyond what you’d initially purchased, you will need to make a new purchase. 

Watch our brief video tutorial showing how to manage your team.

 Once I add members to my team on the Annual Subscription, how will team members access the Digital View materials?

  1. Use the link sent to you by your Group Manager to join the Digital View. You will need to create an account. NOTE: If you have previously used the Intercambio website to place an order, you will already have an account that will automatically link to the resources upon clicking on the invitation link. (You can reset your password if you do not remember it.) 
  2. Click on “memberships” from the menu on the left to access the digital view materials.
  3. You will then choose from student or teacher books.  

Ordering FAQs

Please note that as of June 2021, some of our shipping policies have changed.

If you don’t find the answer to your question(s) below, please feel free to contact us directly. If you prefer to order via paper form you can download a PDF order form.

Watch this How To Video on Ordering from Intercambio!


As of June 1, 2020, our payment policy has changed. All orders must be paid in advance. We accept payment by Visa, MasterCard, American Express, Discover, checks and Purchase Orders. Written and signed Purchase Orders are an acceptable form of payment, and may be sent to Purchases made my purchase order must be paid within 60 days of receipt of product. Accounts with unpaid purchases will immediately be placed on hold after 60 days and no new products will be shipped until payment on original order is received. For additional questions, please contact

Please place your order online and select “pay by purchase order” as your payment option. Then, email your organization’s completed purchase order document to Purchases made by purchase order must be paid within 60 days of receipt of product. Orders will not ship until we received a copy of the purchase order document.


Please place your order online and select “quote” as your payment option. Your quote will be emailed to you. No order will be processed or shipped until we receive confirmation from your organization. 



For the quickest service, all orders – including orders placed with a purchase order – should be placed online. 

Orders placed online generally ship in 1 – 3 business days, depending on time and size of order.

Expedited order processing is available for a $15 fee per order. To place an expedited order, contact 

Intercambio offers two shipping rates with USPS – Media Mail and Priority Mail. Media Mail typically arrives in 6-10 days; Priority Mail should arrive within 2-4 business days. 

UPS Group shipping is also available and generally takes 3-5 days. 

Please note that neither shipping rate is guaranteed; please plan accordingly. 

You will receive an email with tracking information when your order ships. (Note: This email will come from, but all inquiries should be directed to The tracking email is auto-generated, so it may end up in your junk mail.)

Intercambio offers two shipping rates with USPS – Media Mail and Priority Mail. Media Mail typically arrives in 6-10 days; Priority Mail should arrive within 2-4 business days.  

UPS Group shipping is also available and generally takes 3-5 days. 

You will receive an email with tracking information when your order ships. (Note: as this tracking email is auto-generated, it may end up in your junk mail.) 

If you have paid for Priority Mail or UPS Ground and have not received your order in 8 days from date of shipment, contact us at to make arrangements. If you have paid for Media Mail and have not received your order in 3 weeks from date of shipment, contact us at to make arrangements.  We do not refund shipping costs. 

Orders that are not received due to incorrect shipping addresses entered while placing the order will not be refunded, and a new order will need to be placed at full price. 

Shipping is calculated for you when you order online. If you have any questions or need help calculating your shipping costs, please do not hesitate to contact us. Expedited shipping is available for an additional fee.

The total shipping fee includes postage and handling. Intercambio charges a 3% handling charge on all orders, calculated as a percentage of the total product price (excluding shipping). This handling charge is in addition to postage rates. 

If you need to make any changes to an order (including incorrectly entered addresses, or product additions) after it is placed but before it is processed for shipping, there will be an additional charge of $5. Once orders are processed for shipping, we are unable to accommodate any changes. 

All products offer a quantity discount.
Confidence and Connections is based on your total book purchase: 1-49 and 50+.
The Immigrant Guide and Pronunciation Fun quantity discounts occur at a quantity of 100 and 500 books.  

Because most of our customers are tax-exempt organizations, we do not add sales tax to your order. We pay sales tax to local entities when necessary, but we do not pass that charge on to our customers.

Listening tracks for Confidence & Connections are available on the Intercambio app, which can be used on tablets and smartphones. To download the free app, visit: (Apple products) (Android products)

Once the app is installed and opened, you will select the appropriate Level (number and letter). You will then see the track list for the book and be able to play the listening track for your lesson.

All sales are final.  Additionally, please be sure to confirm that the shipping address you enter is correct before placing your order. Intercambio will not be responsible for orders shipped incorrectly to the address provided in the order.

Watch this How To Video!

Set up your account with multiple addresses in advance:

  1. Go to, or click ‘My Account’ on the top right of any page on Intercambio’s website.
  2. Click ‘Addresses’ from the navigation menu.
  3. First, make sure you’ve added a default billing and shipping address to your account. Click the blue ‘Add’ text, or if you need to make changes to a previously entered address, click the blue ‘Edit’ text, to enter your default addresses.
  4. Then, to enter secondary shipping addresses, click the orange ‘Add Address’ button.
  5. Enter the address, then click ‘Save Address’.
  6. Repeat steps 4 – 5 as many times as addresses you need to enter.

Checkout using multiple addresses:

  1. After adding all needed items to your cart from, from your cart, click the orange ‘Proceed to Checkout’ button.
  2. Click the orange ‘Enter or Choose Addresses’ button.
  3. Each individual product in your cart will appear on a separate line, including multiples of the same product (i.e. the number of lines will match the total number of items in your cart, not the number of different products). For each line, select the address from the drop down for that product. To send multiples to one address, each product will need to have the correct address selected on each separate line.
    • If you need to update quantities of products, you may do so from this page. Simply click the orange ‘Delete’ button to reduce the quantity, or edit the number in the quantity box to add. Click ‘Update’. Note that for increasing the quantity, after clicking ‘Update’, the products will be split into separate lines, each with a quantity of 1.
    • The options from the drop down bar will include the addresses you entered into your account in steps 1 – 6. If you didn’t complete those steps in advance, just click the blue ‘Add a new shipping address’ text to enter a new shipping address. If you enter a new address during the Checkout process, it will save the address to your account for future use. Both processes result in saving multiple addresses to your account; the only difference is if you decide to enter those before placing an order or while doing so.
  4. Click ‘Update’ to see changes and stay on the same page, or click the orange ‘Save Addresses and Continue’ button to save and return to the Checkout page.
  5. Under ‘Your order’, review the products and quantities for each shipping address, making sure it has been entered accurately before placing your order.
    • The first line items under ‘Your order’ reflect the total quantities of each product in your entire order. The gray boxes underneath ‘Shipping Methods’ reflect the quantities being sent to each address.
    • Note that you can select different shipping methods – either Media or Priority Mail – for each address. Click the drop down arrow on the shipping method to change.
    • If you need to make any changes to the addresses or quantities, click the blue ‘Modify address’ text, or scroll back to the top and click the orange ‘Modify/Add Address’ button.
      • Note that in order to change a specific address (if there is a typo, for example), you’ll need to click ‘Add a new shipping address’, then click the orange ‘Edit’ button under the address you’d like to modify. Click ‘Update Address’.
  6. Once confirming your order has been entered accurately, enter your payment information, then click the orange ‘Place Order’ button.

Yes! The Confidence and Connections series is available as a digital view subscription product. For information about the subscription options, please visit the subscription products themselves.

Student and Teacher Books Annual Subscription

Student Books Monthly Subscription

You’ll find FAQs associated with the digital view products if you scroll down to review the associated product details. Please note, digital view access is now only provided through one of the two subscription options. Purchasing individual levels of the digital view is no longer an option.

Pronunciation Fun and The English Immigrant Guide are available for purchase as a digital view product on the website. For details, visit our shop page.

In addition to English, The Immigrant Guide is offered in Arabic, Burmese, French, Karen, Nepali-Bhutanese, Somali, and Spanish.  Only the English and Spanish versions are illustrated. Please check the Immigrant Guide page for the most up-to-date languages offered in print format.

Knowing that many immigrants have a basic understanding of English, we have written this guide with the most basic vocabulary possible while still providing important information. We have added pictures to the English and Spanish versions of the guide to illustrate certain topics.

We offer a FREE PDF Download of our placement test to help you determine the best level for your student(s). This short oral and written test makes it easy to assess your students’ reading, writing, listening and speaking abilities. The step-by-step instructions make it easy for anyone to assess a student’s English skills.

Download Placement Test

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If you feel that we are not abiding by this privacy policy, you should call us immediately: 303-996-0275.