Description

How to Use Digital View

If you’re using the Confidence and Connections series for online classes, purchasing digital view access of the student books allows teachers to easily screen share or project lessons during class.

The Confidence and Connections student books are designed to best be used as physical workbooks where students write and complete all of their lessons aiding in their retention of the material and giving them a way to review their work and measure their progress. The digital view is not intended to replace print copies of the student book and is not downloadable. Upon purchase, the books can only be viewed with an internet connection through your account on the Intercambio website.  We recommend that access to the digital view books be purchased for teachers. Then, if necessary, use the multiple shipping addresses function on the shop page to directly ship books to students and teachers.

Please NOTE: The Digital View subscription does not provide access to an interactive version of the student book, nor is the student book downloadable. It does provide access to a high-quality image that will work well for screen-sharing purposes and will allow users to zoom in/out.

The subscription automatically renews on a monthly basis, and can be canceled at any time. When you cancel, we will stop charging your account the following billing cycle, so your access will continue for the remainder of the current monthly period.

Digital View FAQs 

What does my monthly subscription purchase include? 

The monthly subscription includes access to all student books (levels Intro through 5) during your subscription period.  

How do I access the digital view? 

Once you have purchased the subscription, you will log-in to your account by clicking on the “My Account” link at the top of any page on the Intercambio website. If you do not remember your username or password, you will have an opportunity to reset one/both of them on the log-in page. 

Once you have logged in, click “Memberships” from the menu that you will see on the left-hand side of the screen. 

Then, click “VIEW next to the Digital View plan you have purchased. You will then see a final link where you will be able to click on “View all Student Books” to view materials.   

Watch our brief video tutorial showing how to access the digital view.

How do I gain access to just one level? 

We no longer provide access to individual levels. The only way to access the digital view is to purchase a subscription. 

How do I download the digital view? 

Digital views are not downloadable. They can only be viewed with an internet connection through your account on the Intercambio website.
 

How do I cancel my subscription to the digital view? 

To cancel your subscription for the next billing cycle, log-in to your account by clicking on the “My Account” link at the top of any page on the Intercambio website. If you do not remember your username or password, you will have an opportunity to reset one/both of them on the log-in page. 

Once you have logged in, click “Subscriptions” from the menu that you will see on the left-hand side of the screen. 

Then, click “VIEW ” next to the Digital View plan you have purchased. Then, choose “CANCEL.” 

We do not offer refunds on the current billing cycle. 

I had previously purchased access to the Digital View on the Issuu.com website. Now what? 

While you will not be able to make new purchases of single books on the Issuu.com website, you will continue to be able to access books you have already purchased.  

If you would prefer to access the full series via the Digital View subscription, we are happy to credit your previous purchase on Issuu.com towards the first annual subscription cycle for the Teacher and Student Book views. Contact resources@intercambio.org to make arrangements to do this. You will need to provide the email address under which you made the initial purchase. If you choose to switch to the annual membership, you will lose access to the book(s) you had previously purchased on Issuu.com. 

We are unable to offer credit toward a monthly subscription of the Student Books. 

I would like to purchase monthly Student Book subscriptions for several teachers.

The Student Book subscription is only available for purchase at the individual level.  You can purchase an annual subscription to Student and Teacher Books here.

How do I manage my team on the Annual Subscription? 

To add or remove members from your team, log-in to your account by clicking on the “My Account” link at the top of any page on the Intercambio website. If you do not remember your username or password, you will have an opportunity to reset one/both of them on the log-in page. 

Once you have logged in, click “Dashboard” from the menu that you will see on the left-hand side of the screen. 

Then, click “View Group” under the heading “Adding Members to your Group.” Select “VIEW” next to the group for which you would like to manage membership. Then, choose either “Add Member” from the menu on the left, or “REMOVE” next to the name of the person you would like to remove from your group. 

You can add and remove users from your group at any time. However, you cannot add more users than your initial purchase’s user range to the same team. If you would like to add additional members, beyond what you’d initially purchased, you will need to make a new purchase. 

 

 

Ordering FAQs

If you don’t find the answer to your question(s) below, please feel free to contact us directly. If you prefer to order via paper form you can download a PDF order form.

Watch this How To Video on Ordering from Intercambio!

 

As of June 1, 2020, our payment policy has changed. All orders must be paid in advance. We accept payment by Visa, MasterCard, American Express, Discover, checks and Purchase Orders. Written and signed Purchase Orders are an acceptable form of payment, and may be sent to orders@intercambio.org. Purchases made my purchase order must be paid within 60 days of receipt of product. Accounts with unpaid purchases will immediately be placed on hold after 60 days and no new products will be shipped until payment on original order is received. For additional questions, please contact resources@intercambio.org

Orders placed online by noon MST/MDT Monday through Friday will ship the next business day. Orders placed online after noon MST/MDT or on the weekends will ship in 2 business days. Orders placed by phone or email generally ship within 2 business days. Intercambio offers two shipping rates with USPS – media mail and priority mail. Media mail typically arrives in 5-8 days; priority mail should arrive within 2-3 days. You will receive an email with tracking information when your order ships. (Note: as this tracking email is auto-generated, it may end up in your junk mail.)

Intercambio offers two shipping rates with USPS – media mail and priority mail. Media mail typically arrives in 5-8 days; priority mail should arrive within 2-3 days. You will receive an email with tracking information when your order ships. (Note: as this tracking email is auto-generated, it may end up in your junk mail.)

If you have paid for priority mail, and have not received your order in 10 days from date of shipment, contact us to make arrangements. If you have paid for media mail, and have not received your order in 3 weeks from date of shipment, contact us to make arrangements. Please use this email address: orders@intercambio.org. We do not refund shipping costs.

Shipping is calculated for you when you order online. If you have any questions, or need help calculating your shipping costs, please do not hesitate to contact us. Expedited shipping is available for an additional fee.

All products offer a quantity discount.
Confidence and Connections is based on your total book purchase: 1-49 and 50+.
The Immigrant Guide and Pronunciation Fun quantity discounts occur at a quantity of 100 and 500 books.  

Listening tracks for Confidence & Connections are available on the Intercambio app, which can be used on tablets and smartphones. To download the free app, visit:

Intercambio.org/AppleICApp (Apple products)

Intercambio.org/AndroidICApp (Android products)

Once the app is installed and opened, you will select the appropriate Level (number and letter). You will then see the track list for the book and be able to play the listening track for your lesson.

All sales are final.  Additionally, please be sure to confirm that the shipping address you enter is correct before placing your order. Intercambio will not be responsible for orders shipped incorrectly to the address provided in the order.

Yes! The Confidence and Connections series is available as a digital view subscription product. For information about the subscription options, please visit the subscription products themselves.

Student and Teacher Books Annual Subscription

Student Books Monthly Subscription

You’ll find FAQs associated with the digital view products if you scroll down to review the associated product details. Please note, digital view access is now only provided through one of the two subscription options. Purchasing individual levels of the digital view is no longer an option.

Pronunciation Fun and The English Immigrant Guide are available for purchase as a digital view product on the Issuu.com website and not at Intercambio.org. For details, visit our shop page. You will need to create an account at Issuu.com in order to access your purchases.

Watch this How To Video!

Set up your account with multiple addresses in advance:

  1. Go to intercambio.org/my-account/, or click ‘My Account’ on the top right of any page on Intercambio’s website.
  2. Click ‘Addresses’ from the navigation menu.
  3. First, make sure you’ve added a default billing and shipping address to your account. Click the blue ‘Add’ text, or if you need to make changes to a previously entered address, click the blue ‘Edit’ text, to enter your default addresses.
  4. Then, to enter secondary shipping addresses, click the orange ‘Add Address’ button.
  5. Enter the address, then click ‘Save Address’.
  6. Repeat steps 4 – 5 as many times as addresses you need to enter.

Checkout using multiple addresses:

  1. After adding all needed items to your cart from intercambio.org/shop, from your cart, click the orange ‘Proceed to Checkout’ button.
  2. Click the orange ‘Enter or Choose Addresses’ button.
  3. Each individual product in your cart will appear on a separate line, including multiples of the same product (i.e. the number of lines will match the total number of items in your cart, not the number of different products). For each line, select the address from the drop down for that product. To send multiples to one address, each product will need to have the correct address selected on each separate line.
    • If you need to update quantities of products, you may do so from this page. Simply click the orange ‘Delete’ button to reduce the quantity, or edit the number in the quantity box to add. Click ‘Update’. Note that for increasing the quantity, after clicking ‘Update’, the products will be split into separate lines, each with a quantity of 1.
    • The options from the drop down bar will include the addresses you entered into your account in steps 1 – 6. If you didn’t complete those steps in advance, just click the blue ‘Add a new shipping address’ text to enter a new shipping address. If you enter a new address during the Checkout process, it will save the address to your account for future use. Both processes result in saving multiple addresses to your account; the only difference is if you decide to enter those before placing an order or while doing so.
  4. Click ‘Update’ to see changes and stay on the same page, or click the orange ‘Save Addresses and Continue’ button to save and return to the Checkout page.
  5. Under ‘Your order’, review the products and quantities for each shipping address, making sure it has been entered accurately before placing your order.
    • The first line items under ‘Your order’ reflect the total quantities of each product in your entire order. The gray boxes underneath ‘Shipping Methods’ reflect the quantities being sent to each address.
    • Note that you can select different shipping methods – either Media or Priority Mail – for each address. Click the drop down arrow on the shipping method to change.
    • If you need to make any changes to the addresses or quantities, click the blue ‘Modify address’ text, or scroll back to the top and click the orange ‘Modify/Add Address’ button.
      • Note that in order to change a specific address (if there is a typo, for example), you’ll need to click ‘Add a new shipping address’, then click the orange ‘Edit’ button under the address you’d like to modify. Click ‘Update Address’.
  6. Once confirming your order has been entered accurately, enter your payment information, then click the orange ‘Place Order’ button.

The Immigrant Guide is offered in English, Spanish, Arabic, Burmese, Karen, and Somali.  Please check the Immigrant Guide page for the most up-to-date languages offered.

Knowing that many immigrants have a basic understanding of English, we have written this guide with the most basic vocabulary possible while still providing important information. We have added pictures to the English and Spanish versions of the guide to illustrate certain topics.

We offer a FREE PDF Download of our placement test to help you determine the best level for your student(s). This short oral and written test makes it easy to assess your students’ reading, writing, listening and speaking abilities. The step-by-step instructions make it easy for anyone to assess a student’s English skills.

Download Placement Test