All orders must be paid in advance. We accept payment by Visa, MasterCard, American Express, Discover, checks and Purchase Orders. Written and signed Purchase Orders are an acceptable form of payment, and may be sent to orders@intercambio.org. Purchases made by purchase order must be paid within 30 days of receipt of product.  Accounts with unpaid purchases will immediately be placed on hold after 60 days and no new products will be shipped until payment on original order is received. For additional questions, please contact resources@intercambio.org

Invoices generated from Purchase Orders may be paid here.

To create a quote, please place the order through our online shop and then select “create quote” as your payment type. 

Once you are ready for the order to process, please email a completed purchase order template to orders@intercambio.org.

Your quoted order will be automatically canceled if the purchase order is not received in 30 days.

For additional questions, please contact orders@intercambio.org.

To pay by purchase order (PO), shop for your materials on our website and proceed to checkout where you will select “pay by purchase order.”  

Then, email orders@intercambio.org with the order number and purchase order documentation. Once we have received both your order through our website and your PO, we will begin processing your order and issue an invoice. 

New purchase orders will not be processed until outstanding invoices are paid. We reserve the right to request payment by credit card, dependent upon timely payment history. 

Shipping costs are based on package weight, destination and shipping method. Costs are calculated automatically by the online ordering system. To find exact shipping costs for your order, please create an order on the website. If you do not click “checkout” your order will not be processed, nor will you be charged.  

Our orders are fulfilled directly by our printing company. Unfortunately, we do not offer local pick-up. All orders must go through our online shop page. Please reach out to orders@intercambio.org for questions about this.

Intercambio does not pass applicable sales tax charges on to customers; no documentation of tax-exempt status is needed. 

All products offer a quantity discount.
Confidence and Connections is based on your total book purchase: 1-49 and 50+.
The Immigrant Guide and Pronunciation Fun quantity discounts occur at a quantity of 100 and 500 books. 

Please send the necessary paperwork to orders@intercambio.org and we will respond shortly. 

Right here!

If you need to make a change during business hours on the same day the order is placed, email orders@intercambio.org with urgent in the subject line, and we will cancel the order for you so that you can place a new one.

Our system saves billing/shipping addresses and shopping carts. Therefore, please double-check your complete order before you click purchase as orders are nonreturnable and nonrefundable.

We no longer offer expedited order processing. However, we do offer four shipping options that we hope meet your needs. 

If you would like to view or print lessons from the Confidence and Connections series before your order arrives, we provide access to the first three lessons of each level here.  

INFORMATION UPDATED JANUARY 2023

We offer three different shipping methods:

– USPS Media Mail: Orders will arrive in approximately 10-25 days from when the order is placed.

– UPS Ground: Orders will arrive in approximately 7-9 days from when the order is placed.

– UPS Select: Orders will arrive in approximately 7 days from when the order is placed. 

Please note that while shipping duration is not guaranteed for any of the three shipping rates we offer, UPS is generally the more reliable shipping option as compared to USPS.

Once your order ships, you will find tracking information at the bottom of your confirmation email and also by reviewing your account. 

For questions about your order, please contact orders@intercambio.org with your order number. 

You will receive an email with tracking information when your order ships. (Note: as this tracking email is auto-generated, it may end up in your junk mail.)

Our shipping time estimates are not guaranteed; please plan accordingly. 

If you have paid for UPS and have not received your order 9 days after it was placed, contact us to make arrangements. 

If you have paid for USPS Media Mail, and have not received your order in 4 weeks from date of shipment, contact us to make arrangements. Please use this email address: orders@intercambio.org. We do not refund shipping costs.

Orders that are not received due to incorrect shipping addresses entered while placing the order will not be refunded, and a new order will need to be placed at full price. 

Please send the following information to orders@intercambio.org. 

– Order number

– Count of materials you received

– Count of missing materials

We will follow up shortly.

We strive to provide affordable, quality and accessible materials. We are unable to exchange books or materials and cannot accept returns.

Additionally, please be sure to confirm that the shipping address you enter is correct before placing your order. Intercambio will not be responsible for orders shipped incorrectly to the address provided in the order. 

When subscribing to a product with automatic recurring payment (e.g. Network membership, or Confidence and Connections Digital View), your credit card will be charged automatically for the renewal amount (monthly or annually, depending on the product) and can be used for other purchases on the account. 

Intercambio does not store your credit card number but does store the authorization token to charge the credit cart. 

You can remove your credit card from your account at any time via your My Account > Payment Methods Page. Please note: If there is currently a subscription product associated with the credit card you wish to remove from your account, you will need to first turn off automatic renewal for that product (My Account > Orders) before you will be able to remove the credit card.